1.
Our working plans and budgets will be clear.
Every contract with Método 3 entails a working plan and a previous budget that is never modified, economically, as long as the working orders are not modified by the client.
2.
Our investigation files are clear and concise.
Our investigation files are always clear and concise because almost every case ends in judicial procedures.
3.
We work with university detectives with official license.
Método 3 always works with detectives wit official license because a client contracting a non licensed detective can be punished by the Ministerio del Interior.
4.
Your service will be directed by a member of Método 3's directors.
Método 3 dedicates as many professionals from our staff as it takes to accomplish our customer’s goal and it is always closely supervised by our management team.
5.
Every information about your investigation file in 24 hours.
Our clients are first: we answer their calls, e-mails or fax in a maximum of 24 hours.
6.
Every claim or information request about previous investigations are free.
Our clients are first: if a client considers that an investigation file does not suit what had been requested and budgeted, Método 3 will make it again, with no extra costs (unless the client asks for something different from the initial requirements).
7.
Confidentiality is first.
All the investigations we make are confidential and, unless the client wants to make it public, these files will always remain so.
8.
We have a quality policy and an improvement plan.
Método 3's quality manual,
ISO 9000, is at our clients disposal at every moment. Also, our clients are welcome to express their opinions about all of our activities.
9.
Our clients are always protected.
Método 3 assumes its services and reports always protecting the client. Whatever effect that could happen during the investigation will be covered by Método 3's civil responsibility policy.
10.
Método 3 promises to improve.
Método 3 is the most prestigious detectives agency from Spain. Our compromise is to keep on being it.